» What is covered under the Managed Support Service?

Managed Support Coverage for Virtuozzo VPS. Please read about what we do and don't support and/or manage.

Mumbai Hosting is proud to offer Fully Managed services on all cPanel/WHM based VPS's. By leveraging our years of experience you will now be able to sit back and enjoy powerful Hosting with ease.

- Support Availability
Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit your client area at http://clients.mumbaihosting.com/billing/, please use your billing email address and password to login.

- Support coverage
Mumbai Hosting provides managed support for all system aspects listed below:

Physical hardware management, monitoring and replacement
Network availability
Free installation of the cPanel control panel is done during VPS provisioning
Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases
Free initial security hardening
Free initial accounts migration from remote system with the same control panel
Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components

- cPanel/WHM
Initial installation
Initial service optimization
Version upgrade/downgrade (note: EDGE build is not supported)
Repair
Licensing
Troubleshooting of automated update and/or backup creation tasks

- Mail services
Upgrade/reinstall exim MTA
Upgrade/reinstall courier-imap POP3 and IMAP service
Install/upgrade/reinstall/uninstall SpamAssassin
Install/upgrade/reinstall/uninstall ClamAV antivirus
Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
Troubleshoot standard Horde/IMP and Squirrelmail webmail clients

- Web service
Apache web server recompilation
PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
PHP configuration modification
ionCube installation/removal/upgrade
Zend Optimizer installation/removal/upgrade
eAccelerator installation/removal/upgrade
Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)

- MySQL
Upgrade MySQL version
Repair MySQL installation
Repair/optimize MySQL databases
Troubleshoot MySQL startup or connectivity issues

- Nameserver
Repair/reinstall named
Named configuration troubleshooting

- FTP service
Upgrade/reinstall proftpd or pure-ftpd FTP server
Switch between pure-ftpd and proftpd
FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)