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VPS Managed Support Service
» What is covered under the Managed Support Service?

Managed Support Coverage for Virtuozzo VPS. Please read about what we do and don't support and/or manage.

Mumbai Hosting is proud to offer Fully Managed services on all cPanel/WHM based VPS's. By leveraging our years of experience you will now be able to sit back and enjoy powerful Hosting with ease.

- Support Availability
Email/ticket support service is available 24 hours per day, 7 day days a week, 365 days per year. To submit or review your support tickets please visit your client area at http://clients.mumbaihosting.com/billing/, please use your billing email address and password to login.

- Support coverage
Mumbai Hosting provides managed support for all system aspects listed below:

Physical hardware management, monitoring and replacement
Network availability
Free installation of the cPanel control panel is done during VPS provisioning
Free control panel and OS optimization is done during provisioning. General optimization is suitable in 99% of use cases
Free initial security hardening
Free initial accounts migration from remote system with the same control panel
Management of all aspects of the operating system, assistance and troubleshooting of any problems related to operating system and standard control panel components

- cPanel/WHM
Initial installation
Initial service optimization
Version upgrade/downgrade (note: EDGE build is not supported)
Repair
Licensing
Troubleshooting of automated update and/or backup creation tasks

- Mail services
Upgrade/reinstall exim MTA
Upgrade/reinstall courier-imap POP3 and IMAP service
Install/upgrade/reinstall/uninstall SpamAssassin
Install/upgrade/reinstall/uninstall ClamAV antivirus
Troubleshoot and repair mail delivery problems (note: problems caused by 3rd party mail scanning, filtering, products are not supported, custom delivery rules or ACLs are not supported)
Troubleshoot standard Horde/IMP and Squirrelmail webmail clients

- Web service
Apache web server recompilation
PHP upgrade or recompilation with additional options/modules directly supported by cPanel's easyapache script
PHP configuration modification
ionCube installation/removal/upgrade
Zend Optimizer installation/removal/upgrade
eAccelerator installation/removal/upgrade
Troubleshoot and repair Apache/PHP installation and/or configuration (note: custom Apache configuration or modules are not supported)

- MySQL

Upgrade MySQL version
Repair MySQL installation
Repair/optimize MySQL databases
Troubleshoot MySQL startup or connectivity issues

- Nameserver
Repair/reinstall named
Named configuration troubleshooting

- FTP service
Upgrade/reinstall proftpd or pure-ftpd FTP server
Switch between pure-ftpd and proftpd
FTP service configuration troubleshooting (note: custom configuration rules or custom FTP server modules are not supported)

MySQL

MySQL is a popular Open Source Software relational database management system which uses a subset of ANSI SQL (Structured Query Language).

E-Mail Forwarding & Aliasing

All Mumbai Hosting accounts come with unlimited e-mail forwarding & Aliasing. E-mail forwarding is an email service in which your email is automatically sent (forwarded) from one or more email address, to another (possibly several) specified email address.

Webmail Access

Now you can check your e-mail from any computer with an Internet connection. Mumbai Hosting provides squirrelmail, a web-based professional solution for accessing your e-mail from a web browser.

Mailing List

All Mumbai Hosting accounts come with mailing lists. A Mailing list is a very popular way for people to send and receive information of a particular type. For example, you might wish to add all of your customers to a mailing list and then notify them of upcoming sales or specials by sending only one message to the main list address, which would then send the message to all e-mail addresses contained in that list.

FTP Accounts and Access

The process by which files are transferred to the web server is called 'FTP' (File Transfer Protocol). You have unlimited access via FTP 24 hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure and you may set up as many FTP user accounts as you like in your Site Manager.

CGI-BIN Support

Every Mumbai Hosting account comes with a personal CGI-BIN. The CGI-BIN is a directory on the server where the executable CGI scripts reside. We have pre-installed some very popular and common CGI scripts in your CGI-BIN already. You have complete control over your CGI-BIN and can install any custom or 3rd party CGI scripts that you would like.

phpMyAdmin

PhpMyAdmin is a tool written in PHP intended to handle the administration of MySQL over the web. It can create/drop/alter tables, delete/edit/add fields, execute any SQL statement, manage keys on fields, and more.

Subdomains

Subdomains or 3rd level domains are web addresses that operate just under a top level domain, but behave as an independent domain. You can place a word or phrase in place of the standard 'www' (subdomain.domain.com) and redirect all requests for that URL to a different directory within your website. You can set up subdomains from within your Site Manager.

Password Protected Directories

Every Mumbai Hosting account comes with the ability to password protect as many directories as you would like. This can be setup very quickly and easily using the pre-installed control panel on every Mumbai Hosting account.